Privacy Policy

This notice sets out the categories of personal information Fair Go Casino handles, the reasons we hold it, and the choices available to you. It applies to our website, mobile experience, and all messages we send to registered players.

Last reviewed 6 Feb 2026

Information we collect

When you register we record identifying details such as full name, date of birth, residential address, email, and telephone number. Verification obligations attached to our licence also require copies of identity and address documents before funds are released.

Financial records include deposit and withdrawal instructions, partial payment card identifiers, wallet references, and the transaction history attached to your balance. Full card numbers are handled by our payment providers and are never stored in readable form on our systems.

Technical information is captured automatically: IP address, browser build, operating system, device identifiers, session timestamps, and the pages visited within our lobby. Correspondence with support, including chat transcripts and recorded call notes, is retained alongside your account file.

How the information is used

The primary purpose is delivering the service you signed up for — creating and maintaining your account, crediting deposits, settling wagers, and processing payouts.

Regulatory duties form the second purpose. Anti-money-laundering screening, age verification, sanctions checks, and responsible play monitoring all draw on the records described above, and we are obliged to complete them regardless of individual preference.

Commercial use is narrower. Offer emails, SMS campaigns, and personalised lobby suggestions run on consent that you may withdraw at any time from the communications panel, and withdrawing it never affects your ability to play or to be paid.

Disclosure and international transfers

We share information with game studios that supply our titles, payment processors, identity verification bureaus, fraud analytics vendors, and hosting partners. Each operates under contract limiting use to the service they provide to Fair Go Casino.

Disclosure also occurs where a regulator, licensing authority, court, or law enforcement body issues a lawful request. Where this happens we release only the material specified in the request.

Because some of these partners sit outside Australia, notably in the European Union and the Caribbean, your details may be processed overseas under contractual safeguards requiring a comparable standard of protection.

Storage periods and your rights

Account and transaction records are kept for the minimum period our licence conditions demand, which in practice means several years after an account is closed. Marketing preferences and browsing analytics are cleared on a much shorter cycle.

You may request a copy of what we hold, ask for corrections to inaccurate details, object to marketing, or request deletion of data we are not legally required to retain. Requests are answered within thirty days and we will confirm your identity before releasing anything.

Cookies and similar tags support login persistence, fraud detection, and traffic measurement. Non-essential categories can be refused through the consent banner or cleared in your browser settings, though disabling essential cookies will prevent the site from functioning.

This notice is written for clarity rather than as an exhaustive legal instrument. Where local statute, licence conditions, or a supplier's own contractual terms impose stricter obligations, those obligations take precedence over the summary given here.